Refund Policy

1. Returns and Refunds

At PowerUp Arcade, we are dedicated to providing quality games and gaming accessories. If you are not satisfied with your purchase, you may request a refund or exchange under the conditions outlined below.

2. Eligibility for Refunds

• Physical games and accessories must be returned within 14 days of purchase in their original, unopened packaging.
• Digital games, codes, and downloadable content (DLC) are non-refundable, unless defective or unused.
• Proof of purchase (receipt or order confirmation) is required for all refund requests.
• Pre-owned games are eligible for store credit only, not cash refunds.

3. Refund Process

To request a refund, contact our support team at [email protected] with your order details.

If the return is approved, refunds will be processed within 7 business days to the original payment method or store credit.

Refunds for defective digital products may require verification by our technical support team.

4. Exchanges

If you receive a defective or incorrect item, we will exchange it for the same product at no extra charge.

Exchanges must be requested within 14 days of purchase.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

Shipping costs are non-refundable.

6. Late or Missing Refunds

If your refund has not been received within the stated processing time, please check with your payment provider.

If further assistance is needed, contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, please reach out to our customer support team.